Refunds Policy

We hope You’re delighted with Your Goods, but if Your Order is incorrect or incomplete and not as stated on the Order confirmation, please contact us by phone 01622 210980 within 48 hours of receiving Your delivery.  Please retain the item(s) and all packaging for inspection. Where a genuine error has occurred, We will offer either a replacement or a refund for the affected Goods.

We will only make a refund to the original payment method used by You to make the On Line purchase.  Once We have issued a refund the ownership of the Goods will pass back to Us.

Taste is a personal and subjective matter, and We are unable to offer refunds simply because a Product does not meet Your personal preference.

We work with Royal Mail, using Special Delivery next day, to ensure Your Order reaches You fresh and on time. We cannot guarantee the exact delivery time.  Someone must be present at the address to receive it.  If Royal Mail cannot deliver the Goods because no one is at the address, We cannot offer a refund. 

However, We understand that occasionally things may go wrong.

Failed Delivery: If Your Order is not delivered due to a failure by Royal Mail. After investigation, You may be eligible for a replacement or a full refund of Your order, including any delivery charges. 

Late Delivery: If Your Order arrives later than the confirmed delivery date, You may be eligible for a refund of the delivery charge.