Terms and Conditions of Sale for Classes/Workshops
All Class sales made by Bluebell Cake Design Ltd t/a Bluebell Kitchen are subject to the following Terms and Conditions. Nothing contained within these Terms and Conditions affects your statutory rights as a consumer. Please read the following Terms and Conditions: if there is anything that you do not understand please feel free to contact Bluebell Kitchen.
Definitions
“Customer”, “You” means the person (or their representative) to whom we provide the Goods and Services and usually who receives and approves the order form and these Terms (where there is more than one person, they shall be jointly and severally liable).
Bluebell Cake Design Ltd Company Number 13983346 t/a Bluebell Kitchen is referred to as “Bluebell Kitchen” “We” “Us” or “Our”.
“Order(s)” “Product(s)’ means those items to be supplied by Bluebell Kitchen to the Customer as listed on the invoice issued by Bluebell Kitchen to the Customer.
“Booking” means the class to be supplied by Bluebell Kitchen.
“Fees” means money paid, or owed to Bluebell Kitchen, by the Customer for the Goods and Services.
“Price” means the price for the Order as set out in our invoice.
“Services” means the services provided by us to fulfil your Order.
“Terms” means these Terms and Conditions.
19Who We are and how to contact Us
We are Bluebell Cake Design Ltd, a limited company established in England and Wales (Company Number 13983346), t/a Bluebell Kitchen. Further information about us can be found on our website at www.bluebellkitchen.co.uk. You can contact us via our website, or by telephoning our number 01622 210980 or by email to info@bluebellkitchen.co.uk. Our registered address is The Oast EMR Centre, North Road, East Malling, West Malling, Kent, ME19 6BJ. Our VAT number is 242 2280 41.
General
These Terms and Conditions shall apply to the sale of the Classes by Bluebell Kitchen to the Customer. In the event of conflict between these Terms and Conditions and any other terms and conditions, these Terms and Conditions shall prevail unless expressly agreed by Us in writing. “In writing” means writing to You at the email address or postal address You provided to Us when you booked the Class. By Booking with Bluebell Kitchen, You agree to be bound by these Terms and Conditions and accept that these Terms and Conditions may from time to time be modified or amended by Us, in which case We shall notify You of the changes made.
CLASSES/ WORKSHOPS
1. Prices and Booking
Booking a Class can be made online using Our online Booking form on Bluebell Kitchen’s website (www.bluebellkitchen.co.uk) or by BACS. If You wish to pay for Your Class by BACS You must contact Bluebell Kitchen by phone or email in order to be sent an invoice from Bluebell Kitchen.
By placing a Booking for a Class You will expressly confirm acceptance of these Terms and Conditions. Our acceptance of your Booking will take place when we send a confirmation email to You, at which point a contract will come into existence between You and Us.
2. Refunds and Cancellation
Refunds are not available once payment has been made under any circumstances even if a confirmation email has not yet been received by You. Please check Class dates and times carefully before You book as We are unable to offer refunds if You need to cancel Your booking.
All Class bookings are bound by these Terms and Conditions whether made online or by BACS.
In the unlikely event that Bluebell Kitchen has to cancel Your Class, including if We do not have the minimum number of students booked onto that Class, We will offer a full refund of the price You paid for the Class or offer to transfer You onto an alternative Class.
If you accept an offer of a full or partial Class credit, this will be valid for 12 months from the date of issue. Please note, Class credit has no monetary value and cannot be exchanged for money or goods.
Bluebell Kitchen will not be liable for any money spent on accommodation, travel or other arrangements made by You or on your behalf. If Bluebell Kitchen has to cancel Your Class We will only refund You for the price You paid for the Class. We will not pay for any related arrangements which You might have already made. We will have no liability to You for any indirect loss – please refer to Clause 14.
It is advisable to take out Your own insurance to cover any unexpected events that may stop You from attending Your Class at Bluebell Kitchen including Class cancellation.
3. Booking Confirmation for Online Payments
Your place is not secure until full payment has been made and You receive a confirmation email from Us to confirm Your Class place. You will receive a separate email for payment if payment is made via Stripe (paid via our website) but this is not confirmation of a Class place. You will receive a confirmation email to confirm Your Class place from Bluebell Kitchen within 48 hours of payment being received. If You do not receive Your Class confirmation email please check Your spam or junk folder in the first instance and then contact Bluebell Kitchen directly by phone on 01622 201980 or by email: info@bluebellkitchen.co.uk.
Please note: if You have made an online Booking and the Class is fully booked, Bluebell Kitchen will notify You immediately and offer a full refund or offer to transfer Your Booking onto an alternative Class.
4. Booking Confirmation for BACS Payments
Your place is not secure until full payment has been made and You receive a confirmation email from Us to confirm Your Class place. You will receive a confirmation email to confirm Your Class place from Bluebell Kitchen within 48 hours of payment being received. If You do not receive Your Class confirmation email please check Your spam or junk folder in the first instance and then contact Bluebell Kitchen directly.
Please note: We cannot hold a Class place pending payment.
5. Gift Vouchers
Bluebell Kitchen offers gift vouchers for full or part payment towards Classes at Bluebell Kitchen’s Cake studio in Kent. Gift vouchers are valid for 12 months only from the date of purchase. Gift vouchers must be purchased directly from Bluebell Kitchen and paid via BACS payment only.
The purchase of a gift voucher does not guarantee a place on a Class at Bluebell Kitchen without first contacting Bluebell Kitchen to check Class space availability. Gift vouchers must be used in full when Booking a Class.
Gift vouchers have no monetary value and cannot be exchanged for money or goods.
It is advisable to take out Your own insurance to cover any unexpected events that may stop You from attending Your Class at Bluebell Kitchen including Class cancellation.
6. Special Dietary Requirements and Allergies
If You have any special dietary requirements You must notify Bluebell Kitchen at the time of Booking and We will make reasonable efforts to accommodate such requirements but cannot guarantee they will be entirely accommodated. Bluebell Kitchen may not be able to accommodate any special dietary requirements if We are not notified of such requirements at the time of Booking.
Please be aware that the Class that You are attending may use ingredients that contain nuts or nut products as well as eggs, milk, gluten and other unspecified allergens. Please contact Bluebell Kitchen at the time of booking if You have any food/ ingredient allergy. We cannot guarantee that no allergens will be present although We will make every effort to ensure that allergies are accommodated. Bluebell Kitchen may not be able to accommodate this if We are not notified of such allergies at the time of Booking.
7. Student Age
The minimum age for students in the classes is 16 years old, unless otherwise stated.
8. Class Times
We request that You arrive for Your Class 15 minutes before Your Class’s start time. Please note that doors will not be open until that time as We will be setting up Your Class.
Our Maidstone studio address and directions will be sent to You by email once You have booked your Class.
If You arrive more than one hour late to the Class You may not be able to complete the whole Class successfully. No monies will be refunded.
9. Copyright
All copyright, design and other intellectual property rights are and will remain the sole property of Bluebell Kitchen. When purchasing a Class You are granted a limited licence to use the designs from that Class for the purpose of Your own cake making at home only. Please note that no person shall have entitlement to copy or reproduce in any form, or otherwise make use of any image, photograph, recording, design, sketch or other document or item produced by or on behalf of Bluebell Kitchen for use in classes that You plan to hold or teach, or for marketing or advertising Your services, without the prior written consent of Bluebell Kitchen (which We may in our absolute discretion either grant, condition or refuse).
10. Images used on the website
All Class images are for illustrative purposes only and may differ from what You create in the Class. Bluebell Kitchen reserves the right to alter the designs to benefit the students attending that Class.
We may take photographs during the Class for marketing purposes. These may be used on Our website and social media, but not limited to these. If You do not wish to be photographed, please inform us.
11. Student Photography
We encourage students to photograph their own work, but any recording using audio and/ or video is strictly prohibited during Our Classes.
12. Personal Property
All personal property brought into the Class is done so at Your own risk. Bluebell Kitchen takes no responsibility and cannot be held liable for lost, stolen or broken property whilst You are attending a Class at Bluebell Kitchen or before and after You have arrived/ left the class. This extends to Your car or other modes of personal transport parked in the surrounding area to Bluebell Kitchen.
13. Force Majeure
If Bluebell Kitchen is limited or hindered from providing any Goods or Services booked by the Customer due to circumstances beyond its control eg. Government intervention, Acts of God, civil disturbance, war, national or local disaster, strikes, labour disputes, epidemic and or pandemic then the liability of Bluebell Kitchen to the Customer shall not exceed the amount paid by the Customer for the Goods or Services. The Deposit shall be non-refundable, (being an approximation of the value of Goods or Services already rendered and or expenses incurred) and Bluebell Kitchen shall (where the value of the Goods or Services already delivered to the Customer or expenses incurred is greater than the value of the Deposit) be entitled to be paid additionally for all Goods and Services delivered to the Customer up to that point. Bluebell Kitchen shall not be liable for any additional losses incurred by the Customer in such circumstances.
14. Limitation of liability
THE CUSTOMER’S ATTENTION IS PARTICULARLY DRAWN TO THIS CLAUSE
Bluebell Kitchen will use reasonable care and skill in performing the Services.
Bluebell Kitchen’s liability in respect of any loss of goodwill, loss of business, loss of profits, loss of anticipated savings, loss of use or for any other consequential, special, or indirect loss or damage will be nil.
In respect of any other direct losses (in Contract or Tort) the total liability of Bluebell Kitchen will not exceed the return of all payments received, and thus, the limit of liability shall not exceed the value of the Services provided or the Fees paid.
Nothing in these Terms will exclude or limit liability for death or serious injury caused by Bluebell Kitchen’s negligence.
15. Complaints
If You wish to make a complaint to Bluebell Kitchen or to raise any concerns after attending Your Class it is the Customer’s responsibility to raise this within 48 hours of attending the Class. This must be done in writing to info@bluebellkitchen.co.uk. Detailed evidence of any faults, damages or discrepancies should be included. Any request for a refund will be considered entirely at the discretion of Bluebell Kitchen.
16. Privacy Notice
Bluebell Kitchen takes Your privacy seriously and will only process Your personal data with Your consent and in accordance with the terms stated in Our Privacy Notice, which can be found at https://www.bluebellkitchen.co.uk/privacy-notice-and-cookies/
Bluebell Kitchen processes Your personal data to meet Our legal, statutory and contractual obligations and to provide You with Our Goods. We will never collect any unnecessary personal data from You and do not process Your information in any way, other than as specified in the Privacy Notice.
17. Law and jurisdiction
These Terms and Conditions shall be governed by the laws of England and Wales and any dispute between the Customer and Bluebell Kitchen relating to these Terms and Conditions shall fall within the jurisdiction of the courts of England and Wales.