TERMS AND CONDITIONS OF SALE FOR CLASSES
All class sales made by Bluebell Kitchen are subject to the following Terms and Conditions. Nothing contained within these Terms and Conditions affects your statutory rights as a consumer. Please read the following Terms and Conditions: if there is anything that you do not understand please feel free to contact Bluebell Kitchen.
In these Terms and Conditions the terms “Customer” “You” “Your” includes the person or their representative who places an order with Bluebell Kitchen defined as “Bluebell Kitchen” “We” “Our”. “Booking” “Class” are defined as the items to be supplied by Bluebell Kitchen to the Customer as listed on the invoice.
These Terms and Conditions shall apply to the sale of the Classes by Bluebell Kitchen to the Customer to the exclusion of all other terms and conditions referred except where Bluebell Kitchen has agreed to such variation in writing and by way of a signature. By Booking with Bluebell Kitchen, You agree to be bound by these Terms and Conditions and accept that these Terms and Conditions may be modified or amended of which You shall be informed.
1. Prices and Booking
Booking a Class can be made online using Our online Booking form on Bluebell Kitchen’s website (www.bluebellkitchen.co.uk) or by BACS. If You wish to pay for Your Class by BACS You must contact Bluebell Kitchen by phone or email in order to be sent an invoice from Bluebell Kitchen.
By making payment You have accepted Our Terms and Conditions.
2. Refunds and Cancellation
Refunds are not available once payment has been made under any circumstances even if a confirmation email has not yet been received by You. Please check Class dates and times carefully before You book as We are unable to offer refunds if You need to cancel Your booking.
All Class bookings are bound by the Terms and Conditions whether made online or by BACS.
In the unlikely event that Bluebell Kitchen has to cancel Your Class, including if We do not have the minimum number of students booked onto that Class, We will offer a full refund or offer to transfer You onto an alternative Class.
Bluebell Kitchen cannot be held liable for any money spent on accommodation, travel arrangements etc. If Bluebell Kitchen has to cancel Your Class and You have already arranged Your travel and/ or accommodation, Bluebell Kitchen will only refund You for the price You paid for the Class.
It is advisable to take out Your own insurance to cover any unexpected events that may stop You from attending Your Class at Bluebell Kitchen including Class cancellation.
3. Booking Confirmation for Online Payments
Your place is not secure until full payment has been made and You receive a confirmation email to confirm this from Bluebell Kitchen. You will receive a separate email for payment if payment is made via Stripe (paid via our website) but this is not confirmation of a Class place. You will receive a confirmation email to confirm Your Class place from Bluebell Kitchen within 48 hours of payment being received. If You do not receive Your class confirmation email please check Your junk email in the first instance and then contact Bluebell Kitchen directly.
Please note: if you have made an online Booking and the Class is fully booked, Bluebell Kitchen will notify You immediately and offer a full refund or offer to transfer Your Booking onto an alternative Class.
4. Booking Confirmation for BACS Payments
Your place is not secure until full payment has been made and You receive a confirmation email to confirm this from Bluebell Kitchen. You will receive a confirmation email to confirm Your Class place from Bluebell Kitchen within 48 hours of payment being received. If You do not receive Your class confirmation email please check Your Junk email in the first instance and then contact Bluebell Kitchen directly.
Please note: We cannot hold a Class place pending payment.
5. Special Dietary Requirements and Allergies
If You have any special dietary requirements You must notify Bluebell Kitchen at the time of Booking. Bluebell Kitchen may not be able to accommodate any special dietary requirements if notified at a later date.
Please be aware that the Class that You are attending may use ingredients that contain, but is not limited to, nuts or nut products along with other unspecified allergens. Please contact Bluebell Kitchen at the time of booking if You have any food/ ingredient allergy. Bluebell Kitchen may not be able to accommodate this if notified at a later date.
6. Student Age
The minimum age for students in the classes is 16 years old, unless otherwise stated. For Parent and Child Classes, a paying adult must accompany the child attending the Class.
7. Class Times
We request that You arrive for Your Class 15 minutes before Your Class’s start time. Please note that doors will not be open until that time as We will be setting up Your Class.
If You arrive more than one hour late to the Class You may not be able to complete the whole Class successfully. No monies will be refunded.
8. Intellectual Property
By purchasing a class You may use the designs from that Class for the purpose of Your own cake making at home only. Please note that no person shall have entitlement to copy or reproduce in any form, or otherwise make use of any image, photograph, recording, design, sketch or other document or item produced by or on behalf of Bluebell Kitchen for use in classes that You plan to hold/ teach on or to advertise Your services.
9. Images used on the website
All Class images are for illustrative purposes only and may differ from what You create in the Class. Bluebell Kitchen reserves the right to alter the designs to benefit the students attending that Class.
We may take photographs during the Class for marketing purposes. These may be used on Our website and social media, but not limited to these. If You do not wish to be photographed, please inform us.
10. Student Photography
We encourage students to photograph their own work, but it is strictly prohibited to record, both using audio and/ or video, during Our Classes.
11. Personal Property
All personal property brought into the Class is done so at Your own risk. Bluebell Kitchen takes no responsibility and cannot be held liable for lost, stolen or broken property whilst You are attending a Class at Bluebell Kitchen’s premises or before and after You have arrived/ left the premises. This extends to Your car or other modes of personal transport parked in the surrounding area to Bluebell Kitchen’s premises.
If You wish to make a complaint to Bluebell Kitchen or to raise any concerns after attending Your Class it is the Customer’s responsibility to raise this within 24 hours of attending the Class. This must be done in writing. Evidence of any faults, damages or discrepancies should be included. Any request for a refund will be considered entirely at the discretion of Bluebell Kitchen.
13. Privacy Notice
Bluebell Kitchen takes Your privacy seriously and will only process Your personal data with Your consent and in accordance with the terms stated in Our Privacy Notice, which is published on www.bluebellkitchen.co.uk.
Bluebell Kitchen processes Your personal data to meet Our legal, statutory and contractual obligations and to provide You with Our Goods. We will never collect any unnecessary personal data from You and do not process Your information in any way, other than as specified in the privacy notice.
14. Force Majeure
Bluebell Kitchen shall not be liable for any failure or delay in performing its obligation where such failure or delay results from any cause that is beyond its reasonable control. Such causes include, but are not limited to: power failure, default of suppliers, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of God, acts of terrorism, acts of war, governmental action or any other event that is beyond Bluebell Kitchen’s control.
15. Law and jurisdiction
These terms and conditions shall be governed by the laws of England and Wales and any dispute between the customer and Bluebell Kitchen relating to these Terms and Conditions shall fall within the jurisdiction of the courts of England and Wales.